Troubleshooting
Draft. This page is awaiting review and may change.
First check the status page: Settings > Help > Status page (status.kohana.live). It shows whether Kohana's servers are working.
Common messages
| Message | What to do |
|---|---|
| An internet connection is required | The action needs the servers. Connect and try again |
| Could not connect to the server | Connection problem, or Kohana is down. Check the status page |
| Login is required to perform this action | Log in first. See Log in |
| Invalid email or password | Check both, or reset your password |
| Email not verified | Open the link in the verification email. See Sign up |
| The novel needs an icon before it can be uploaded / exported | Set an icon with Change Icon. See Novel options |
| This name already exists / Please enter a name | Names can't be empty or repeat what you already have |
| This file is not a novel or became corrupted | The file is damaged or isn't a Kohana file. Get it again |
| Size larger than allowed | The novel is too big for your plan's export limit. See Plans and limits |
| Export requests limit reached | You used your exports. They renew with your subscription |
| Subscription required | The feature needs Premium |
| This link has expired or doesn't exist | A private link ran out or was revoked. Ask for a new one |
Playing
- Sound is missing. Check BGM volume and SFX volume in Player settings, and your phone's volume.
- I can't skip a cutscene. You can skip a cutscene only after watching it once.
- A novel won't download. Check your connection and free space, then try again. See A novel's page.
- My save is gone. Saves are per device. If you deleted the novel, its saves went with it. See Saves.
Making
- An action isn't showing. Check its Conditions. See Conditions.
- A variable shows the wrong value. Numbers show as whole numbers, and names must match exactly. See Text variables.
- Go to does nothing in Preview. Jumps are ignored in a scene preview. See Previewing and testing.
- I deleted something by mistake. Use Undo at once. See Undo and redo.
- I lost my novel. Restore a backup if you made one.
Publishing and Premium
- My export failed. See Export requests.
- I paid but there is no Premium. See Subscribe and manage.
- A banner was rejected. Banners must be 16:9. See Upload for review.
Still stuck
Contact the team and tell us what you did, what you expected and what happened. Include the Request ID for export problems, and your app version (Settings > About > Licenses shows it).